Question 1

Are shoes allowed in play area?

Accepted Answer

No. Socks are required for both children and adults entering the play area to help maintain cleanliness and safety.

Question 2

Can we bring food or drinks into the play area?

Accepted Answer

Food, gum and drinks are not permitted inside the play area. This helps us keep the equipment clean and safe for all guests.

Question 3

Are there any rules regarding play behavior?

Accepted Answer

We ask that all children play respectfully and kindly. Roughhousing (Pushing, kicking, biting, hitting, jumping on others) or misuse of equipment is not permitted. Our attendants may step in if play becomes unsafe or call on adult to assist in maintaining safety.

Question 4

Are there age, height or weight restrictions for equipment?

Accepted Answer

In short, Yes. Certain equipment have manufacturer recommended weight restrictions. Other equipment (such as bounce house) have maximum participants restriction for safety purposes.

Question 5

Can personal belongs be brought into play area?

Accepted Answer

Sharp objects (such as keys) should be left out of play area due to risks of scratching or puncturing play items.

Question 6

Is faint paint allowed?

Accepted Answer

Face painting is not permitted, as it may stain or damage equipment. If a child has face paint, we reserve the right to reject the child's entrance to play area. If you want a face painting station, we recommend booking them for the end of the event and informing families of the rules so they kids may have face painted at the end.

Violation of this rule may result in loss of incidental deposit.

Question 7

Does the parent/guardian need to supervise children while playing.

Accepted Answer

Yes. A supervising adult must be present. Our attendants are monitoring overall play environment to ensure rules are followed but cannot provide one-on-one supervision. If issues arise, the attendant may call on parent to assist in maintaining safe play. If the parent will step away, kindly inform the attendant so they can keep an eye out in your absence.

Question 8

Are there any other items or activities not allowed in play area?

Accepted Answer

Yes, to protect our equipment and ensure a safe space, we do not allow face paint, markers, crayons, glitter, or sharp objects. We want everyone to have a clean and fun experience!

Violation of this rule may result in partial or full loss of incidental deposit.

Frequently Asked Questions